Call drops are not acceptable

In my book titled Customer Icebergs, I have discussed the subject of call drops and have stated that mobile companies actually benefit with call drops which is what Hindustan Times reported today. Mobile companies have no incentive to reduce call drops because of the following reasons:

Look who’s crying again?

In my recent post I had stated that the joint action of the airlines in India to increase their fares together was prima facie illegal and unfair practice under MRTP. I was happy to read that MRTP is taking immediate action to investigate the matter. Of course, Aviation Minister Praful Patel also issued a warning but we all know what value that has considering his soft corner for his freind Vijay Mallya. I am also happy to hear that Jet has decided to wear the proverbial “pants” and reversed its decision to increase prices and disaasociate itself from the illegal act.

It seems all the airlines are learining Mallyanomics

First there was collusion between Jet and Kingfisher. They wanted to join together and take the travellers for a ride. Now it seems that all the airlines have joined together to raise prices together. The surprising part is that the budget airlines are also joining hands with full service airlines. The price increase comes just a few days after they had cut prices.