Before buying new Honda Civic car, check out its clutch system
Honda Siel cars India has launched the new Honda Civic car. However, I suggest that whoever is thinking of buying the new Honda Civic, you check out is the clutch system is the same as Honda City. If the design and technology is the same, I suggest you take the following actions:
Honda car executives want justification to satisfy its customers
In my earlier post, I had mentioned that Honda car service executive who called me wanted me to provide him justication as to why Honda should resolve my problem to satisfy me. His justification for not taking care of my complaint was as follows:
Buyers of Honda cars-Beware of their clutch problems
I am sorry I have not been able to update you guys regarding my clutch problem with Honda City as I have been a little busy. I have 2 good news and 1 bad news. Now you must be thinking that this sounds good but actually it isn’t. The first good news is that the customer dissatisfaction cards that I sent and mentioned in my earlier blogs do work. At least, haraased and dissatisfied customers at least have a tool to get the attention of companies to resolve their complaints. The second good news is actually not good news for other Honda owners but in the short-term it supports my claim that something is wrong with Honda’s clutch. I have received a number of responses to my blog by Honda owners who are facing problem with their clutch. One of them says that his clutch started giving a burning smell at 5000 kms.
Honda doesn’t want to talk to its dissatisfied customers
I have been keeping you guys posted with all the developments with respect to my Honda City complaint to Honda Siel Car India. I had mentioned earlier that I have sent customer dissatisfaction cards developed by me to the president & CEO and GM-Service. But as expected, I have not received a response from any of these executives or anyone else.
Honda Car India does not even bother to respond to customer complaints
I had mentioned in my earlier post about clutch and flywheel of my Honda City getting burnt and Honda dealer blaming me for the same. Well, after receiving the response from the Honda dealer, I decided to pursue the matter with Honda Car company itself. So far my effort to get them to even say even a word has been unsuccessful. It seems that Honda Siel Car India believes that keeping quiet is the best way of building relations with the customer.
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