Customer & Management Blog, Business, Branding, Positioning, Share Market, Finance

Why is Vijay Mallya such a cry baby?

Avinash Narula — Wed, 19 Nov 2008 14:19:15 +0000

With Vijay Mallya it has become a habit to keep complaining and asking for some special treatment or the other. Lets see what all benefits he has been able to get because of his political connection and proximity to Minister Praful Patel. 1. Permission to fly abroad on Air Deccan’s license. He must have had [...]

Mr. Mallya needs a reality check

Avinash Narula — Wed, 19 Nov 2008 14:05:45 +0000

Mr. Mallya has said in an interview, “…. there is a limit to how much we can take off our clothes?” I am sure he is implying that he cannot bear the losses that his airline is incurring. First, I don’t think we asked Vijay Mallya to buy another airline, announce purchase of planes worth [...]

The telecom scam solution

Avinash Narula — Mon, 17 Nov 2008 04:09:30 +0000

I am happy to see that a lot of people are raising their voice against the telecom scam. BJP has demanded a CBI inquiry. A PIL has also been filed by Arvind Gupta in the Delhi High Court which has asked the government to respond to the PIL in three weeks. AITUC general secretary has [...]

Telecom scandal-Why are the industry associations keeping quite?

Avinash Narula — Sun, 16 Nov 2008 02:55:48 +0000

I have been surprised to note that till now none of the industry associations like FICCI, CII, ASSOCHAM and others have not commented on the telecom scandal. Even COAI, the telecom industry association has kept quite. Whenever, the government does anything or establishes a policy which hurts the businesses, these associations aggressively comment on the same. [...]

Real estate biggies and telecom scandal

Avinash Narula — Sun, 16 Nov 2008 02:45:28 +0000

It has been bothering me for quite a while that quite a few recipients of the telecom licences are real estate walas. I am not sure how many but at least the two who have sold the stakes in their telecom companies are real estate companies - Swan and Unitech. If anyone knows how many [...]

Lost customers the cause of all our troubles

Avinash Narula — Sat, 15 Nov 2008 13:28:25 +0000

I had posted a blog couple of days back in which I proved to you that we do not believe in the concept of “Customer is King.” Why don’t we believe? Very simple. There was no proof (till I developed customer mathematics) that customer satisfaction is profitable. I will now share with you the mathematical [...]

We don’t learn from our mistakes

Avinash Narula — Fri, 14 Nov 2008 13:47:10 +0000

Government has been putting pressure on banks to reduce the interest rates through the Finance Minster (FM) Chidabaram. Public sector banks seccumbed to the pressure and agreed but private banks were reluctant. It is surprising that FM has not learnt that it was politician’s pressure that pushed the two US housing companies to give credit [...]

Why don’t businesses believe that “Customer is King?”

Avinash Narula — Thu, 13 Nov 2008 13:50:09 +0000

This is a very interesting question for all of us who are customers and who isn’t? Everyday businesses ill-treat their customers. Everyone of us has horror stories to tell. Inspite of being a business and hotel management student, I ill-treated a customer in 1997. Since then, I have thought about this question. Now I know [...]

Unitech-Pray tell us what value you have created

Avinash Narula — Mon, 10 Nov 2008 04:46:30 +0000

Unitech has finally broken its silence and has stated the following on its jackpot win: (a) The controversy has been created by the competition. (b) It says that it is not taking a premium on the spectrum but has created value. It says that it has invested Rs. 4100 crores in the venture. Lets discuss the [...]

Do politicians think that we are all fools? I think so.

Avinash Narula — Sun, 09 Nov 2008 05:17:10 +0000

Yesterday, I read in the papers that all the M’s, That is, the PM, FM and TM put their minds together to resolve the loss of Rs. 40-50,000 crores loss to the exchequer and came up with another idea to hoodwink the public. They are proposing to have a 3 year lock-in period for the [...]