Complaint Box
expired ufone cards. - Sun, 14 Mar 2010
Iprient out the ufone cards
seroil no;1004-000084-000162
1004-000084-000161
1004-000084-000147
worth Rs100.each were expired.Please reso...
Services regarding Astar fuel tank - Thu, 11 Mar 2010
I am Dr. Alok Kumar Chakraborty, owner of a Maruti A star numbering WB20U 0828.I visited Dewar's garage at British India street, Kolkata yesterday (10/3/2010) for changing the gask...
Bad service from Samsung service centre - Thu, 11 Mar 2010
Hello,
I bought a Samsung Corby around 3-4 months ago. I initially had problems with the phone getting hanged and the touch screen, especially the keypad to type a message was...
Ordered is not delivered after getting money - Wed, 10 Mar 2010
Whirlpool Microwave 20 l grill
Home Shop 18
IN
Homeshop 18
Sir/Madam
I ordered a whirlpool microwave 20 litre grill through Homeshop 18 the ordered date was 11th Jan. i was...
NAME SPELLING MISTAKE - Tue, 09 Mar 2010
I had applied for a new Pan Card through an agent in Ghatkopar West, Mumbai on the 1st of Feb 2010. I had very clearly and specifically written my name and address in the Pan Appli...
Hyundai Car - Tue, 09 Mar 2010
Accent
R G Kadam
C62, Emirates Hills,
Somatnephata, Pune-410506
Pune, Ma 410506
IN
NA
Within ten months of buying new Hyundai Accent the fuel gauge started showing erratic...
DEFECTIVE EXHAUST FAN - HAVELLS - Mon, 08 Mar 2010
This is to inform that I bought an exhaust fan (turbo force, 300 mm, single phase) on 07.03.2010 from Havells Galaxy, Sector-63, Noida.
The fan was delivered to me in packed co...
non good servicing of my car and not replacement of parts - Sun, 07 Mar 2010
I have purchased my zen estilo vxi car in october 2008.from the beginning i have given my car no. UP 32-CQ-0828 for service in time. Anand Motors was my nearest service station and...
Customer Service Articles
Disillusionment with CRM. Why? - Sat, 09 Aug 2008
As with every buzzword, there are believers and skeptics
Benefit of CRM - Targeted marketing campaigns - Sat, 02 Aug 2008
CRM and related technologies also assist in marketing through web based marketing campaigns
Benefit of CRM - Ability to treat different customers differently - Sat, 02 Aug 2008
"Treating different customers differently is the key distinction between competition today using technology, and competition 15 years ago before this technology was available
Benefit of CRM - Seamless communication and customer service - Sat, 02 Aug 2008
Even though, businesses collected and stored a lot of information about the customer in the past, the same was available as separate islands of information
Benefit of CRM - Helps service large customer database - Sat, 02 Aug 2008
The blacksmith had few customers so he could deal with them personally
Benefits of CRM - Integrates information from all channels of communication - Sat, 02 Aug 2008
In order to serve the customer in an effective manner, it is essential that we have the complete record of his interaction with the company irrespectiveof the who and which department he has interacted with as well aswhat communicationmedia he has used for the interaction
Benefit of CRM - Ability to track individual customers - Sat, 02 Aug 2008
It has been the long cherished dream of businesses to be able to deal with individual customers directly just like the blacksmith of the pre-industrial era
Benefit of CRM - Handles routine transactions easily - Sat, 02 Aug 2008
With millions of customers, CRM and related technologies are blessing in disguise for companies as it allows companies to handle routine transaction very efficiently
Management Training Articles
Achieving Consistent Higher Sales - Sun, 26 Jul 2009
While working as a professional executive in various companies, both in India and abroad, I found that the companies always found themselves in doldrums while trying to achieve their targets. Eve
Four words for success. - Fri, 28 Nov 2008
We all want to become successful. But how do you define success? To most of us success means becoming rich and famous. But wealth and fame are just few of the symbols of success. Whether you beco
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