Complaint Box
Delivery Delay / Parts Pending - Tue, 31 Jan 2012
Our Main Dealer - M/s Arasu Hyundai, Trichy send the urgently needed parts to our servicing vehicle last Saturday dated on. 29th Jan 2012 to M/s Arasu Hyundai, Villupuram. But till...
Replace my mobile. - Sun, 29 Jan 2012
Dear Sir/Madam
Mere pass samsung gt c6712 mobile hai. Pheli bar is mobile mei memory card insert ni ho rha tha. Toh maine cell Samsung service center mei diya.unhone use thik kark...
Poor Network - Sun, 29 Jan 2012
Dear Sir
This has reference to my mobile No-9955394916 of Aitel prepaid is getting problem from indoor service since six months.Lodged complaints several times to the customer car...
Bill Plan Not Change - Sun, 22 Jan 2012
I am Airtel customer from past 12 years now got good plan with other service providor wanted to migrate to them with them with the help of MNP. However after sending porting SMS, A...
Balance Dduction - Sat, 21 Jan 2012
Sir,I am using the airtel prepaid number(08984899989,Orissa) since six months.Now am on roaming since 4 months(at Maharashtra).There is a power plus of RS 44.00 for roaming plan fo...
Unavailibility of spares - Fri, 20 Jan 2012
My power steering pump is bleeding oil, my door lock guard is still not delivered but none of the company executives are ready to listen to it, indirectly they are forcing me to gi...
nondelivery of gas cylinder on time - Thu, 19 Jan 2012
Dear Sir/Madam
I am existing consumer of INDANE GAS SERVICES, I had booked my cylinder on date 12/01/2012,through mobile
no;09911554411,they sms me booking no:7038-3943713 o...
SIT4LESS chair purchase NIGHTMARE SERVICE - Fri, 13 Jan 2012
I bought a chair from sit4less online. When it came it was so huge( could not get those details by looking online) and I called to say that this chair would fit a 1000 pound gorill...
Customer Service Articles
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As with every buzzword, there are believers and skeptics
Benefit of CRM - Targeted marketing campaigns - Sat, 02 Aug 2008
CRM and related technologies also assist in marketing through web based marketing campaigns
Benefit of CRM - Ability to treat different customers differently - Sat, 02 Aug 2008
"Treating different customers differently is the key distinction between competition today using technology, and competition 15 years ago before this technology was available
Benefit of CRM - Seamless communication and customer service - Sat, 02 Aug 2008
Even though, businesses collected and stored a lot of information about the customer in the past, the same was available as separate islands of information
Benefit of CRM - Helps service large customer database - Sat, 02 Aug 2008
The blacksmith had few customers so he could deal with them personally
Benefits of CRM - Integrates information from all channels of communication - Sat, 02 Aug 2008
In order to serve the customer in an effective manner, it is essential that we have the complete record of his interaction with the company irrespective of the who and which department he has interacted with as well as what communication media he has used for the interaction
Benefit of CRM - Ability to track individual customers - Sat, 02 Aug 2008
It has been the long cherished dream of businesses to be able to deal with individual customers directly just like the blacksmith of the pre-industrial era
Benefit of CRM - Handles routine transactions easily - Sat, 02 Aug 2008
With millions of customers, CRM and related technologies are blessing in disguise for companies as it allows companies to handle routine transaction very efficiently
Management Training Articles
Achieving Consistent Higher Sales - Sun, 26 Jul 2009
While working as a professional executive in various companies, both in India and abroad, I found that the companies always found themselves in doldrums while trying to achieve their targets. Eve
Four words for success. - Fri, 28 Nov 2008
We all want to become successful. But how do you define success? To most of us success means becoming rich and famous. But wealth and fame are just few of the symbols of success. Whether you beco
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