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	<title>Customer &#38; Management Blog &#187; Customer satisfaction &amp; retention</title>
	<atom:link href="http://managementblog.customermath.com/index.php/category/customer-satisfaction-retention/feed/" rel="self" type="application/rss+xml" />
	<link>http://managementblog.customermath.com</link>
	<description>Making management concepts easy</description>
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		<title>Do not take loans from Standard Chartered Bank</title>
		<link>http://managementblog.customermath.com/index.php/2011/07/22/do-not-take-loans-from-standard-chartered-bank/</link>
		<comments>http://managementblog.customermath.com/index.php/2011/07/22/do-not-take-loans-from-standard-chartered-bank/#comments</comments>
		<pubDate>Fri, 22 Jul 2011 11:30:07 +0000</pubDate>
		<dc:creator>Avinash Narula</dc:creator>
				<category><![CDATA[Banking]]></category>
		<category><![CDATA[Customer complaints]]></category>
		<category><![CDATA[Customer satisfaction & retention]]></category>
		<category><![CDATA[customer dissatisfaction]]></category>
		<category><![CDATA[dissatisfied customer]]></category>
		<category><![CDATA[SCB]]></category>
		<category><![CDATA[Standard Chartered Bank]]></category>

		<guid isPermaLink="false">http://managementblog.customermath.com/?p=529</guid>
		<description><![CDATA[This is a follow-up on my earlier post. Can you believe that Customer Service Manager of Standard Chartered Bank called to convince me that what they had done was legal and as per their contract.  I cannot imagine that intelligent hot shot bank executives who must have studied at all the top schools can [...]]]></description>
		<wfw:commentRss>http://managementblog.customermath.com/index.php/2011/07/22/do-not-take-loans-from-standard-chartered-bank/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Customer Frustration Industry</title>
		<link>http://managementblog.customermath.com/index.php/2011/01/31/customer-frustration-industry/</link>
		<comments>http://managementblog.customermath.com/index.php/2011/01/31/customer-frustration-industry/#comments</comments>
		<pubDate>Tue, 01 Feb 2011 04:26:40 +0000</pubDate>
		<dc:creator>Avinash Narula</dc:creator>
				<category><![CDATA[Customer complaints]]></category>
		<category><![CDATA[Customer satisfaction & retention]]></category>
		<category><![CDATA[customer complaint mercenaries]]></category>
		<category><![CDATA[customer complaint websites]]></category>
		<category><![CDATA[customer frustration industry]]></category>
		<category><![CDATA[dissatisfied customers]]></category>

		<guid isPermaLink="false">http://managementblog.customermath.com/?p=521</guid>
		<description><![CDATA[When you don&#8217;t listen to your customers, someone else will. When you don&#8217;t resolve customer complaints, you will be responsible for the start of a new industry known as the customer frustration industry whose sole purpose is to get justice and value for money for the dissatisfied customers.
Angry and dissatisfied customers are creating a new [...]]]></description>
		<wfw:commentRss>http://managementblog.customermath.com/index.php/2011/01/31/customer-frustration-industry/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>There is really something wrong with Honda City&#8217;s clutch</title>
		<link>http://managementblog.customermath.com/index.php/2011/01/20/there-is-really-something-wrong-with-honda-citys-clutch/</link>
		<comments>http://managementblog.customermath.com/index.php/2011/01/20/there-is-really-something-wrong-with-honda-citys-clutch/#comments</comments>
		<pubDate>Fri, 21 Jan 2011 04:02:50 +0000</pubDate>
		<dc:creator>Avinash Narula</dc:creator>
				<category><![CDATA[Auto Industry]]></category>
		<category><![CDATA[Customer complaints]]></category>
		<category><![CDATA[Customer satisfaction & retention]]></category>
		<category><![CDATA[Honda]]></category>
		<category><![CDATA[Honda cars]]></category>
		<category><![CDATA[Honda City]]></category>
		<category><![CDATA[Honda City Clutch problem]]></category>
		<category><![CDATA[Honda dissatisfied customer]]></category>

		<guid isPermaLink="false">http://managementblog.customermath.com/?p=488</guid>
		<description><![CDATA[I had blogged in 2009 that I had to replace my Honda City Clutch after just 30,000 km which is a sure sign of poor quality. Honda dealer and the company gave the usual excuse that I was riding the clutch. Of course, I had proved that to ride the clutch, I had to be [...]]]></description>
		<wfw:commentRss>http://managementblog.customermath.com/index.php/2011/01/20/there-is-really-something-wrong-with-honda-citys-clutch/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Have you replaced your car with a helicopter?</title>
		<link>http://managementblog.customermath.com/index.php/2011/01/20/have-you-replaced-your-car-with-a-helicopter/</link>
		<comments>http://managementblog.customermath.com/index.php/2011/01/20/have-you-replaced-your-car-with-a-helicopter/#comments</comments>
		<pubDate>Fri, 21 Jan 2011 03:59:33 +0000</pubDate>
		<dc:creator>Avinash Narula</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer satisfaction & retention]]></category>
		<category><![CDATA[General Management]]></category>
		<category><![CDATA[CRM Book]]></category>
		<category><![CDATA[Customer Relationship Management book]]></category>

		<guid isPermaLink="false">http://managementblog.customermath.com/?p=491</guid>
		<description><![CDATA[If not, its time you did so. Lets find out why. 
In the current business environment characterized by global competition and fast changing technology, we need to change our attitude and our way of thinking constantly for a number of reasons.  First, the past is no longer an indicator of the future. You do [...]]]></description>
		<wfw:commentRss>http://managementblog.customermath.com/index.php/2011/01/20/have-you-replaced-your-car-with-a-helicopter/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Experience New York. Buy Bestech property in Gurgaon.</title>
		<link>http://managementblog.customermath.com/index.php/2010/03/27/experience-new-york-buy-bestech-property-in-gurgaon/</link>
		<comments>http://managementblog.customermath.com/index.php/2010/03/27/experience-new-york-buy-bestech-property-in-gurgaon/#comments</comments>
		<pubDate>Sat, 27 Mar 2010 10:36:34 +0000</pubDate>
		<dc:creator>Avinash Narula</dc:creator>
				<category><![CDATA[Business Ethics]]></category>
		<category><![CDATA[Customer satisfaction & retention]]></category>
		<category><![CDATA[Bestech Builder]]></category>
		<category><![CDATA[Bestech India Gurgaon]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[Property in Gurgaon]]></category>

		<guid isPermaLink="false">http://managementblog.customermath.com/?p=449</guid>
		<description><![CDATA[I had purchased a flat from a builder in Gurgaon by the name of Bestech India in their Park View Residency complex. Today, I wrote a letter to their managing director which is given below. It is self explanatory. 
Saturday, March 27, 2010
Managing Director
Bestech India Pvt. Ltd.
Bestech House
124, Sector 44
Gurgaon,   122002
	Subject: FLAT no. [...]]]></description>
		<wfw:commentRss>http://managementblog.customermath.com/index.php/2010/03/27/experience-new-york-buy-bestech-property-in-gurgaon/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Before buying new Honda Civic car, check out its clutch system</title>
		<link>http://managementblog.customermath.com/index.php/2009/09/11/begore-buying-new-hona-civic-car-check-out-its-clutch-system/</link>
		<comments>http://managementblog.customermath.com/index.php/2009/09/11/begore-buying-new-hona-civic-car-check-out-its-clutch-system/#comments</comments>
		<pubDate>Sat, 12 Sep 2009 03:47:59 +0000</pubDate>
		<dc:creator>Avinash Narula</dc:creator>
				<category><![CDATA[Auto Industry]]></category>
		<category><![CDATA[Customer complaints]]></category>
		<category><![CDATA[Customer satisfaction & retention]]></category>
		<category><![CDATA[Honda City clutch & flywheel failure]]></category>
		<category><![CDATA[Honda City Complaint]]></category>
		<category><![CDATA[Honda City Customer complaint]]></category>
		<category><![CDATA[Honda City quality]]></category>
		<category><![CDATA[Honda dissatisfied customer]]></category>
		<category><![CDATA[Honda Siel Car India]]></category>

		<guid isPermaLink="false">http://managementblog.customermath.com/?p=390</guid>
		<description><![CDATA[Honda Siel cars India has launched the new Honda Civic car. However, I suggest that whoever is thinking of buying the new Honda Civic, you check out is the clutch system is the same as Honda City. If the design and technology is the same, I suggest you take the following actions:
(a)  Go to [...]]]></description>
		<wfw:commentRss>http://managementblog.customermath.com/index.php/2009/09/11/begore-buying-new-hona-civic-car-check-out-its-clutch-system/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Honda car executives want justification to satisfy its customers</title>
		<link>http://managementblog.customermath.com/index.php/2009/09/06/honda-car-executives-want-justification-to-satisfy-its-customers/</link>
		<comments>http://managementblog.customermath.com/index.php/2009/09/06/honda-car-executives-want-justification-to-satisfy-its-customers/#comments</comments>
		<pubDate>Mon, 07 Sep 2009 03:10:48 +0000</pubDate>
		<dc:creator>Avinash Narula</dc:creator>
				<category><![CDATA[Auto Industry]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer complaints]]></category>
		<category><![CDATA[Customer satisfaction & retention]]></category>
		<category><![CDATA[customer dissatisfaction]]></category>
		<category><![CDATA[Honda City clutch & flywheel failure]]></category>
		<category><![CDATA[Honda City Complaint]]></category>
		<category><![CDATA[Honda City Customer complaint]]></category>
		<category><![CDATA[Honda Siel Car India]]></category>

		<guid isPermaLink="false">http://managementblog.customermath.com/?p=379</guid>
		<description><![CDATA[In my earlier post, I had mentioned that Honda car service executive who called me wanted me to provide him justication as to why Honda should resolve my problem to satisfy me. His justification for not taking care of my complaint was as follows:
(a)  My car was out of warranty.
(b)  Clutch is a [...]]]></description>
		<wfw:commentRss>http://managementblog.customermath.com/index.php/2009/09/06/honda-car-executives-want-justification-to-satisfy-its-customers/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Buyers of Honda cars-Beware of their clutch problems</title>
		<link>http://managementblog.customermath.com/index.php/2009/09/05/buyers-of-honda-cars-beware-of-their-clutch-problems/</link>
		<comments>http://managementblog.customermath.com/index.php/2009/09/05/buyers-of-honda-cars-beware-of-their-clutch-problems/#comments</comments>
		<pubDate>Sun, 06 Sep 2009 01:28:04 +0000</pubDate>
		<dc:creator>Avinash Narula</dc:creator>
				<category><![CDATA[Auto Industry]]></category>
		<category><![CDATA[Customer satisfaction & retention]]></category>
		<category><![CDATA[Honda cars]]></category>
		<category><![CDATA[Honda City clutch & flywheel failure]]></category>
		<category><![CDATA[Honda City Customer complaint]]></category>
		<category><![CDATA[Honda dissatisfied customer]]></category>
		<category><![CDATA[Honda Siel Car India]]></category>

		<guid isPermaLink="false">http://managementblog.customermath.com/?p=374</guid>
		<description><![CDATA[I am sorry I have not been able to update you guys regarding my clutch problem with Honda City as I have been a little busy. I have 2 good news and 1 bad news. Now you must be thinking that this sounds good but actually it isn&#8217;t. The first good news is that the [...]]]></description>
		<wfw:commentRss>http://managementblog.customermath.com/index.php/2009/09/05/buyers-of-honda-cars-beware-of-their-clutch-problems/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Honda doesn&#8217;t want to talk to its dissatisfied customers</title>
		<link>http://managementblog.customermath.com/index.php/2009/08/13/honda-doesnt-want-to-talk-to-its-dissatisfied-customers/</link>
		<comments>http://managementblog.customermath.com/index.php/2009/08/13/honda-doesnt-want-to-talk-to-its-dissatisfied-customers/#comments</comments>
		<pubDate>Fri, 14 Aug 2009 04:06:59 +0000</pubDate>
		<dc:creator>Avinash Narula</dc:creator>
				<category><![CDATA[Auto Industry]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer complaints]]></category>
		<category><![CDATA[Customer satisfaction & retention]]></category>
		<category><![CDATA[Honda City clutch & flywheel failure]]></category>
		<category><![CDATA[Honda City Complaint]]></category>
		<category><![CDATA[Honda City Customer complaint]]></category>
		<category><![CDATA[Honda dissatisfied customer]]></category>
		<category><![CDATA[Honda Siel Car India]]></category>

		<guid isPermaLink="false">http://managementblog.customermath.com/?p=370</guid>
		<description><![CDATA[I have been keeping you guys posted with all the developments with respect to my Honda City complaint to Honda Siel Car India. I had mentioned earlier that I have sent customer dissatisfaction cards developed by me to the president &#038; CEO and GM-Service. But as expected, I have not received a response from any [...]]]></description>
		<wfw:commentRss>http://managementblog.customermath.com/index.php/2009/08/13/honda-doesnt-want-to-talk-to-its-dissatisfied-customers/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Finally, Honda City executives find time to respond</title>
		<link>http://managementblog.customermath.com/index.php/2009/08/05/finally-honda-city-executives-find-time-to-respond/</link>
		<comments>http://managementblog.customermath.com/index.php/2009/08/05/finally-honda-city-executives-find-time-to-respond/#comments</comments>
		<pubDate>Wed, 05 Aug 2009 11:46:32 +0000</pubDate>
		<dc:creator>Avinash Narula</dc:creator>
				<category><![CDATA[Auto Industry]]></category>
		<category><![CDATA[Customer complaints]]></category>
		<category><![CDATA[Customer satisfaction & retention]]></category>
		<category><![CDATA[Honda]]></category>
		<category><![CDATA[Honda City clutch & flywheel failure]]></category>
		<category><![CDATA[Honda City Complaint]]></category>
		<category><![CDATA[Honda dissatisfied customer]]></category>
		<category><![CDATA[Honda Siel Car India]]></category>

		<guid isPermaLink="false">http://managementblog.customermath.com/?p=358</guid>
		<description><![CDATA[Finally, Honda Siel Cars India executive found time to respond. Jaspreet&#8217;s response dated August 1, 2009 is given below:
Dear Mr. Narula , 
This has reference to your mail received by us regarding to your Honda car bearing Regn no. DL7CF1920. 
We regret for the inconvenience caused. 
As regards to the concern, we wish to inform [...]]]></description>
		<wfw:commentRss>http://managementblog.customermath.com/index.php/2009/08/05/finally-honda-city-executives-find-time-to-respond/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
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