CRM
Have you replaced your car with a helicopter?
If not, its time you did so. Lets find out why.
Honda car executives want justification to satisfy its customers
In my earlier post, I had mentioned that Honda car service executive who called me wanted me to provide him justication as to why Honda should resolve my problem to satisfy me. His justification for not taking care of my complaint was as follows:
Honda doesn’t want to talk to its dissatisfied customers
I have been keeping you guys posted with all the developments with respect to my Honda City complaint to Honda Siel Car India. I had mentioned earlier that I have sent customer dissatisfaction cards developed by me to the president & CEO and GM-Service. But as expected, I have not received a response from any of these executives or anyone else.
HondaOne2One should be changed to OneWayHonda
Day before yesterday, a lady from HondaOne2One called me. In case you guys do not know, HondaOne2One is the brand name of Honda Cars customer care. The lady who called wanted to know if the dealer had spoken to me. First, she didn’t tell me what the dealer was supposed to speak to me about because I have raised a number of issues with Honda Siel Cars India regarding the premature failure of my Honda City’s clutch and flywheel. Second, I asked her as to why doesn’t she call the dealer to check whether he called me or not before calling me. I guess Honda executives think that calling the customer at every opportunity they get to ask frivolous questions is a way of building relationships with the customer. I thought at least that the Japanese companies would undertstand how to build relationship with their customers but I am disappointed.
Even Hindustan Times thinks Nano booking price too high
Lat night I had discussed in detail why we should not book Nano. After sleeping over the issue at night, I think we, the customers, should unite and revolt by not booking Nano. We should let companies know that they cannot take us for a ride.
Nano booking terms unethical-Lets not book Nano
As mentioned earlier in one of my blogs, people should not get carried away by booking the Nano car. As mentioned earlier, the terms of booking the Nano cars are unethical for the following reasons:
Executives at Tatasky lie
I had earlier posted my experience with Tatasky when my wife and I wanted to watch Slumdog Millionaire. What happened after that is evident from the email I received from the COOO (I didn’t add the “O” by mistake. Its actually a designation.) and my response to him.
Yesterday must have been a sad day for JRD Tata
Yesterday, my wife and I decided to see Slumdog Millionaire on Tatasky. Tatasky was advertising heavily on their system. In fact, you could not turn on Tatasky without being forced to watch the advertisement for Slumdog Millionaire. The price very attractive, just Rs. 25.
Learning management through posters
Posters are a very effective learning and reminder tool. As such, I have decided to develop a website www.managementposters.com where you will be able to find management posters on practically all topics of management. I am slowly and steadily building it up. Have a look and if you have any suggestions do let me know.
There are actually people who keep their word to customers
On Diwali, we bought a dining table from LifeStyle Furnishers, Kirti Nagar, New Delhi. The name of the salesperson was Diwaker Sharma. Before delivering the dining table, he called me and fixed a time for delivery. The dining table arrived bur need a little bit of touching. So I called him and he promised to send his people after couple days as he said they were busy with the Diwali rush. He told me that he will call me. I thought to myself, haven,t I heard that before. When have sales people called after making a sale. Well, I was surprised. Two days later he called me to set up an appointment so that his men could come and do the required touching up. It was a pleasant surprise that his people came on the appointed time and everything worked out smoothly.
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