Customer complaints
Another Honda City customer with clutch problems
Yesterday, I received a call from Mr. Rajiv Gupta who also had a problem with Honda City clutch. His clutch failed at 31,000 kms. He was told by Honda that its because of normal wear and tear. Honda can’t seem to get its story right because they had told me that my cltch faled because I was “riding the clutch.” Now rajeev had the same reasoning as I had for his unhappiness, that is, when one buys Honda, one is assuming that one is buying quality and one does not expect the clutch and flywheel to fail at 30,000 kms.
Before buying new Honda Civic car, check out its clutch system
Honda Siel cars India has launched the new Honda Civic car. However, I suggest that whoever is thinking of buying the new Honda Civic, you check out is the clutch system is the same as Honda City. If the design and technology is the same, I suggest you take the following actions:
Honda car executives want justification to satisfy its customers
In my earlier post, I had mentioned that Honda car service executive who called me wanted me to provide him justication as to why Honda should resolve my problem to satisfy me. His justification for not taking care of my complaint was as follows:
Honda doesn’t want to talk to its dissatisfied customers
I have been keeping you guys posted with all the developments with respect to my Honda City complaint to Honda Siel Car India. I had mentioned earlier that I have sent customer dissatisfaction cards developed by me to the president & CEO and GM-Service. But as expected, I have not received a response from any of these executives or anyone else.
Finally, Honda City executives find time to respond
Finally, Honda Siel Cars India executive found time to respond. Jaspreet’s response dated August 1, 2009 is given below:
HondaOne2One should be changed to OneWayHonda
Day before yesterday, a lady from HondaOne2One called me. In case you guys do not know, HondaOne2One is the brand name of Honda Cars customer care. The lady who called wanted to know if the dealer had spoken to me. First, she didn’t tell me what the dealer was supposed to speak to me about because I have raised a number of issues with Honda Siel Cars India regarding the premature failure of my Honda City’s clutch and flywheel. Second, I asked her as to why doesn’t she call the dealer to check whether he called me or not before calling me. I guess Honda executives think that calling the customer at every opportunity they get to ask frivolous questions is a way of building relationships with the customer. I thought at least that the Japanese companies would undertstand how to build relationship with their customers but I am disappointed.
Lets see if Complaint Cards can get a response from Honda
I have developed customer complaint cards to motivate businesses to resolve customer complaints quickly. Since I am not getting any response from Honda CarI am going to send the customer complaints cards to the following Honda Siel Cars India top executives regarding my Honda City complaint and see if I can wake them up to give me a positive response to my complaint:
Honda Car India does not even bother to respond to customer complaints
I had mentioned in my earlier post about clutch and flywheel of my Honda City getting burnt and Honda dealer blaming me for the same. Well, after receiving the response from the Honda dealer, I decided to pursue the matter with Honda Car company itself. So far my effort to get them to even say even a word has been unsuccessful. It seems that Honda Siel Car India believes that keeping quiet is the best way of building relations with the customer.
Honda City’s Clutch & Flywheel get burnt at 30000 km. Could the car have caught fire?
The clutch and flywheel of my Honda City failed/burnt at 30,000 km. I could not believe this. I have driven cats all my life, but never had to replace the flywheel because it got burnt even once. I am very unhappy with Honda and its quality. I am giving below step by step what is happening to my complaint with Honda Car India and I will keep you guys posted about the developments. Lets see how Honda maintains / build relationship with its customers.
Executives at Tatasky lie
I had earlier posted my experience with Tatasky when my wife and I wanted to watch Slumdog Millionaire. What happened after that is evident from the email I received from the COOO (I didn’t add the “O” by mistake. Its actually a designation.) and my response to him.
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