Do not call registry
Sometime back, I had mentioned in one of my blogs that why are we, as a customer, asked to register our names and telephones to stop getting calls which are an invasion of privacy as well as illegal. According to law, unsolicited calls are illegal. The court has also fined the telecom companies as well the association of mobile operators. I felt that it should be other way round, that is, whichever customer wants to receive calls should register their names and telephone numbers. Now this is what the Supreme Court has also suggested.
Times of India (TOI) has mentioned in their newspaper that they had suggested the “call me” registry 8 months back. They have even gone ahead and suggested that the telecom operators can send and SMS to all subscribers and get their consent by a simple “yes” response. Here I will differ from TOI’s suggestion because my experience suggests that telecom operators are not very honest and ethical in their working. When they can bill you for Hello Tunes or caller identification charges without a customer’s order and give the excuse that the customer must have placed the order with their automated calling system, I am sure that the SMS idea will be again manipulated by the telecom operators. Getting your response changed will be like reaching the moon. Don’t believe me? Let me give you some examples. I was billed for Hello Tunes. To stop the service I had to untimately write a registered letter to Sunil Mittal. The service was discontinued but they didn’t return the money. It took me a while to get my money back. My freind’s Sandeep Mishra’s wife is going through this problem. Its been couple of months and she has not been able to get Hello Tunes disconnected. Still don’t believe me?
I am giving below an email received by me which is self explainatiory.
Dear Sir,
RIDICULOUS SERVICE PROVIDED BY VODAFONE.
I HAVE PREPAID CARD FROM VODAFONE 91-9819657781, THEY ARE DEDUCTING 30.00 RS FROM MY ACCOUNT EVERY MONTH WITHOUT MY PERMISSION WHEN YOU CALL THEM THEY ARE NOT READY TO LOOK INTO OUR PROBLEMS.
I HAVE TO SPOKEN TO 100 PEOPLE AND THEN WAIT FOR 1 HOUR AFTER THAT WE CAN GET IN TOUCH WITH SENIOR AND LATER ON PHONE GETS DISCONNECTED.
THEY ARE MISLEADING THE PEOPLE BY ADVERTISING ON THE TV WE HELP YOU, IT IS NOT HELP IT IS HARRESMENT. – PLEASE STOP THIS ADVT OF VODAFONE we help you, it should be welcome to the world of harressment.
I gave call to Vodafone and spoke to Mr. chandrakant, before reaching him I have done more then 20 calls, chandrakant agreed their was such issue going on but nothing has been done it, before he speak to me more phone gets disconnected. So many times calls has been given but nobody has responded back or replied back. I again gave call to Vodafone and Again I was asked same repeat questions what is your problem why you have call i cannot transfer your call to any seniors first you speak to me, I said I was talking to chandrakant and mr. jesus , Mr. Santosh replied I don’t know them you talk to me, I cannot transfer to any senior I cannot help you. I asked him is employee code, he replied I cannot provide you my employee code and I also asked him about his last name he is replying I don’t have last name you can call me santosh, do whatever you want.
Is it my fault to take VODAFONE service?
Do these people take us granted?
Is it not Mr. Chandrakant’s responsibility to call back? Is it not necessary for Vodafone employees to provide necessary information instead of giving wrong names?
I don’t want 30.00 rs back I just want to know now is with whose permission they have deducted money from my account?
Secondly I have wasted my time, money and energy which are worth of rs. 15000.00.
I would like to know how Customer care is going to work on this?
Best Regards,
Jigar
So TOI need to think again abiout its proposal. This will become another nightmare for people as telecom companies will get legal cover to call people.
VOICE, a consumer body, think the current “Do not Call” registry is a good idea but needs to be implemented properly. I do not think so. As the Supreme Court observed, the default should be “Do not Call” option and “Call” option.
I believe that companies have a number of advertising options available to sell their products and that they should not invade the privacy of individuals. You will not believ me but I have received 6/7 calls from Citibank on the same day. This has to stop.
Avinash Narula
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