Service Industry

Keep your customers informed of the level of service provided by you

I had read quite sometime back that service providers should regularly inform their customers about the level of service they are getting. I believe the reason behind this is that customers take the level of service that they are getting for granted and they sometimes do not appreciate the efforts of the service provider. Also, the effort you have made to serve the customer is also sometimes not visible to the customer. I think this is true of my experience also.