Customer satisfaction & retention

Do not take loans from Standard Chartered Bank

This is a follow-up on my earlier post. Can you believe that Customer Service Manager of Standard Chartered Bank called to convince me that what they had done was legal and as per their contract. I cannot imagine that intelligent hot shot bank executives who must have studied at all the top schools can come up with such a scam. If this is true, I would recommend to all of you out there who are planning to take a loan from Standard Chartered Bank or thinking of opening a bank account with them, don’t do so as you might be debited with charges that you never thought you had to pay. And if you can’t afford to pay their illogical charges, you will the additional expense of going to the Doctor to get medicines High Blood Pressure and hyper tension. My response to the customer service manager’s illogical argument is given below.

Customer Frustration Industry

When you don’t listen to your customers, someone else will. When you don’t resolve customer complaints, you will be responsible for the start of a new industry known as the customer frustration industry whose sole purpose is to get justice and value for money for the dissatisfied customers.

There is really something wrong with Honda City’s clutch

I had blogged in 2009 that I had to replace my Honda City Clutch after just 30,000 km which is a sure sign of poor quality. Honda dealer and the company gave the usual excuse that I was riding the clutch. Of course, I had proved that to ride the clutch, I had to be either drunk all the time or just stupid. Honda’s CEO also did not listen to my woes as well as ignored all my appeals.

Have you replaced your car with a helicopter?

If not, its time you did so. Lets find out why.

Experience New York. Buy Bestech property in Gurgaon.

I had purchased a flat from a builder in Gurgaon by the name of Bestech India in their Park View Residency complex. Today, I wrote a letter to their managing director which is given below. It is self explanatory.

Before buying new Honda Civic car, check out its clutch system

Honda Siel cars India has launched the new Honda Civic car. However, I suggest that whoever is thinking of buying the new Honda Civic, you check out is the clutch system is the same as Honda City. If the design and technology is the same, I suggest you take the following actions:

Honda car executives want justification to satisfy its customers

In my earlier post, I had mentioned that Honda car service executive who called me wanted me to provide him justication as to why Honda should resolve my problem to satisfy me. His justification for not taking care of my complaint was as follows:

Buyers of Honda cars-Beware of their clutch problems

I am sorry I have not been able to update you guys regarding my clutch problem with Honda City as I have been a little busy. I have 2 good news and 1 bad news. Now you must be thinking that this sounds good but actually it isn’t. The first good news is that the customer dissatisfaction cards that I sent and mentioned in my earlier blogs do work. At least, haraased and dissatisfied customers at least have a tool to get the attention of companies to resolve their complaints. The second good news is actually not good news for other Honda owners but in the short-term it supports my claim that something is wrong with Honda’s clutch. I have received a number of responses to my blog by Honda owners who are facing problem with their clutch. One of them says that his clutch started giving a burning smell at 5000 kms.

Honda doesn’t want to talk to its dissatisfied customers

I have been keeping you guys posted with all the developments with respect to my Honda City complaint to Honda Siel Car India. I had mentioned earlier that I have sent customer dissatisfaction cards developed by me to the president & CEO and GM-Service. But as expected, I have not received a response from any of these executives or anyone else.

Finally, Honda City executives find time to respond

Finally, Honda Siel Cars India executive found time to respond. Jaspreet’s response dated August 1, 2009 is given below: