Customer complaints

Do not take loans from Standard Chartered Bank

This is a follow-up on my earlier post. Can you believe that Customer Service Manager of Standard Chartered Bank called to convince me that what they had done was legal and as per their contract. I cannot imagine that intelligent hot shot bank executives who must have studied at all the top schools can come up with such a scam. If this is true, I would recommend to all of you out there who are planning to take a loan from Standard Chartered Bank or thinking of opening a bank account with them, don’t do so as you might be debited with charges that you never thought you had to pay. And if you can’t afford to pay their illogical charges, you will the additional expense of going to the Doctor to get medicines High Blood Pressure and hyper tension. My response to the customer service manager’s illogical argument is given below.

Why is Standard Chartered Bank cheating its customers?

We took a loan from Standard Chartered Bank in Nov 2010. We are located in New Delhi. There was no mention of annual charges. Even the schedule of charges they gave me didn’t mention anything about annual charges. All of sudden I found that theu have debit us with Rs. 37,000 as annual charges. My suggestion to all of you out there is NOT TO DO BUSINESS WITH STANDARD CHARTERED BANK because you don’t know what they will debit you with. The letter I wrote to their hot shot top executives is given below. These guys can’t make money in a fair manner and they start manipulating customers to boost up their profits.

Customer Frustration Industry

When you don’t listen to your customers, someone else will. When you don’t resolve customer complaints, you will be responsible for the start of a new industry known as the customer frustration industry whose sole purpose is to get justice and value for money for the dissatisfied customers.

Capt Gopinath has the urge to return to low-cost aviation

Capt Gopinath is known as the pioneer in low cost airline business in India but he did not make the low cost airline business model successful in India. It is low cost airlines such as Indigo and SpiceJet which have made the model successful. According to Gopinath, there were a number of reasons why Air Deccan failed. He first blames it on an airline cartel which is keeping the prices of air tickets at an artificially high level. Even if this was true, isn’t selling an airline ticket for Rs. 1 just absurd. Another reason he gives for Air Deccan’s failure is that Jet Airways started predatory pricing. First, I am not sure that Jet priced its ticket for Rs. 1. Second, did Gopinath expect that the competition would just sit back and let him do what he wanted. Actually, it was Air Deccan which used predatory pricing by pricing its tickets at Rs. 1. I think apart from its pricing, Air Deccan had another major problem which even he admits when he says, “The market was expanding rapidly. I was adding aircraft every month, as I wanted size, scale and reach . . .” So, what’s new? We have heard this story before. Subhiksha tried to do the same thing and landed itself in a mess. It is always the quest for size, scale and reach that has landed entreprenuers into trouble. Why? Just greed. They want to make a fast buck because the faster they increase size, scale and reach, the faster the valuation of their company goes up. They shift their focus from building a profitable business to increasing size, scale and reach. I just hope Gopinath does not do the same for his cargo business.

There is really something wrong with Honda City’s clutch

I had blogged in 2009 that I had to replace my Honda City Clutch after just 30,000 km which is a sure sign of poor quality. Honda dealer and the company gave the usual excuse that I was riding the clutch. Of course, I had proved that to ride the clutch, I had to be either drunk all the time or just stupid. Honda’s CEO also did not listen to my woes as well as ignored all my appeals.

What Honda does not understand Maruti does!

I think anybody who has had a premature failure of the clutch of his car has heard the excuse that all car manufacturers give immediately, that is, they tell you that the fault is yours because you have been overriding the clutch. They have now added another excuse, that is, the bumper to bumper driving conditions in the city you live in. Honda gave me these excuses when my Honda car’s clutch and flywheel failed at 30,000 km and just a few days back Maruti dealer gave me the same excuse also when my Swift car’s clutch failed at 20,000 km. Some of you who had responded to my blog had also complained of Honda’s clutch problem.

Another Honda City customer with clutch problems

Yesterday, I received a call from Mr. Rajiv Gupta who also had a problem with Honda City clutch. His clutch failed at 31,000 kms. He was told by Honda that its because of normal wear and tear. Honda can’t seem to get its story right because they had told me that my cltch faled because I was “riding the clutch.” Now rajeev had the same reasoning as I had for his unhappiness, that is, when one buys Honda, one is assuming that one is buying quality and one does not expect the clutch and flywheel to fail at 30,000 kms.

Before buying new Honda Civic car, check out its clutch system

Honda Siel cars India has launched the new Honda Civic car. However, I suggest that whoever is thinking of buying the new Honda Civic, you check out is the clutch system is the same as Honda City. If the design and technology is the same, I suggest you take the following actions:

Honda car executives want justification to satisfy its customers

In my earlier post, I had mentioned that Honda car service executive who called me wanted me to provide him justication as to why Honda should resolve my problem to satisfy me. His justification for not taking care of my complaint was as follows:

Honda doesn’t want to talk to its dissatisfied customers

I have been keeping you guys posted with all the developments with respect to my Honda City complaint to Honda Siel Car India. I had mentioned earlier that I have sent customer dissatisfaction cards developed by me to the president & CEO and GM-Service. But as expected, I have not received a response from any of these executives or anyone else.