Author Archive

Vijay Mallya’s strike that never took off

As mentioned in my earlier blog, the proposed threat of a strike by the airlines was a bad idea from every point of view. I could not see any logic behind the strike. Airlines do not have great negotiating power. They didn’t hold any trump cards. I agree that they are in a difficult situation and resorted to this desperate act.

Who asked you to fly Vijay Mallaya?

Vijay Mallya has stated, “Sometimes it costs more to fly than not to fly.” Well, I think we never asked him to fly. He entered the airline business of his own free will and he can get out of it at his own free will. If he finds it more economical NOT to fly, he can stop flying and make as much as he wants. However, he can’t form a cartel and blackmail the people of the country. He has been given a licence by the government to run an airline and the same can or should be taken away if Vijay Mallya takes illegal action. He has done this before when he signed an agreement with Jet. Mallya has taken too many liberties just because he knows people in the government.

HondaOne2One should be changed to OneWayHonda

Day before yesterday, a lady from HondaOne2One called me. In case you guys do not know, HondaOne2One is the brand name of Honda Cars customer care. The lady who called wanted to know if the dealer had spoken to me. First, she didn’t tell me what the dealer was supposed to speak to me about because I have raised a number of issues with Honda Siel Cars India regarding the premature failure of my Honda City’s clutch and flywheel. Second, I asked her as to why doesn’t she call the dealer to check whether he called me or not before calling me. I guess Honda executives think that calling the customer at every opportunity they get to ask frivolous questions is a way of building relationships with the customer. I thought at least that the Japanese companies would undertstand how to build relationship with their customers but I am disappointed.

A lesson for Vijay Mallaya in capitalism

Vijay Mallaya, Chairman of Kingfisher Airline and UB group made a statement in relation to the proposed strike by the airlines on 18/8/2009 made a statement “We want the government to understand what happens when private carriers don’t exist.” I think Vijay Mallaya is losing it or is drunk on the good beer that his companies produce or he seriously doesn’t understand the meaning of capitalism that I have heard him talk about on TV.

Lets see if Complaint Cards can get a response from Honda

I have developed customer complaint cards to motivate businesses to resolve customer complaints quickly. Since I am not getting any response from Honda CarI am going to send the customer complaints cards to the following Honda Siel Cars India top executives regarding my Honda City complaint and see if I can wake them up to give me a positive response to my complaint:

Take Anil Ambani seriously

Anil Ambani’s AGM speech is front page news in all the newspapers. If you remember, during the time that Anil Ambani was fighting with Mukesh to get his rightful share, he had revealed some misdeeds of Mukesh. For instance, with an investment of just Rs. 50 crores, Mukesh was going to gain Rs. 7-8000 crores in Reliance Telecom. Woth practically all the investment of Reliance shareholders, Mukesh was taking a major share of Reliance Telecom as sweat equity. He ultimately reversed the deal. Similarly, some of his friends were also going to benefit from Reliance Telecom. Later everything was reversed.

Honda Car India does not even bother to respond to customer complaints

I had mentioned in my earlier post about clutch and flywheel of my Honda City getting burnt and Honda dealer blaming me for the same. Well, after receiving the response from the Honda dealer, I decided to pursue the matter with Honda Car company itself. So far my effort to get them to even say even a word has been unsuccessful. It seems that Honda Siel Car India believes that keeping quiet is the best way of building relations with the customer.

Honda City’s Clutch & Flywheel get burnt at 30000 km. Could the car have caught fire?

The clutch and flywheel of my Honda City failed/burnt at 30,000 km. I could not believe this. I have driven cats all my life, but never had to replace the flywheel because it got burnt even once. I am very unhappy with Honda and its quality. I am giving below step by step what is happening to my complaint with Honda Car India and I will keep you guys posted about the developments. Lets see how Honda maintains / build relationship with its customers.

Now Airlines want to be in travel business

It has been reported in Economic Times that Kingfisher, SpiceJet and Indigo want to launch a travel portal in order to save on commission. Somehow, it is difficult for me to understand the obsession of airlines to save on travel agent’s commission as if that is the primary reason for the troubles of airlines. It seems that all the airlines think that they will be all become profitable just by eliminating the travel agent’s and travel portal’s commission.

Lets write the orbituary of Subhiksha

Subhiksha, the food chain is dead. Another idea, though not a unique one, laid to rest or should be laid to rest on the temptation of fast growth, high valuation model. The model of greed which so many of the Indian businesses pursued. Some were able to survive while most landed themselves in trouble.