Another Honda City customer with clutch problems

Yesterday, I received a call from Mr. Rajiv Gupta who also had a problem with Honda City clutch. His clutch failed at 31,000 kms. He was told by Honda that its because of normal wear and tear. Honda can’t seem to get its story right because they had told me that my cltch faled because I was “riding the clutch.” Now rajeev had the same reasoning as I had for his unhappiness, that is, when one buys Honda, one is assuming that one is buying quality and one does not expect the clutch and flywheel to fail at 30,000 kms.

Now he wanted to talk to senior Honda executives. I think Rajeev really believes that Honda customer care brand “HondaOne2One” is the philosphy at Honda. He doesn’t know that senior executives at Honda Car only know how to take customer’s money. They don’t like talking to irate customers.

Anyway, I decided to again pursue Honda to at least resolve Rajiv’s problem even though they have not resolved mine. So, as before, I am sending customer dissatisfaction cards to Honda executives hoping that better sense will prevail and they will hopefully realize that “Customer is truly the King.”

(a) Mr. Takedagawa, President, Honda Siel Cars India Ltd.
I am sending him “Don’t turn me into a Customer Iceberg” customer complaint card with the following handwritten message _ “It seems that you do have a problem with your clutch system. Dr. Rajiv Gupta (9891349999) also had his clutch system fail at 31,000 km. He was told it was because of normal wear and tear. I was told that I was riding the clutch. If you want to find others with clutch problems, just type “clutch problems honda city.” You are turning a lot of your customers into customer icebergs who will in due course cause damage to your business.”

(b) Mr. P Chakravarty, General Manager – Service, Honda Siel Cars India Ltd.
I am sending him “Losing me will make achieving your sales and profit targets difficult” Customer Math customer complaint card with the following handwritten message – “You may want to call Dr. Rajiv Gupta (9891349999). He has a clutch problem too. Also, its a sad day that your dissatisfied customers are calling me to find out how to make you guys start thinking about the customer. Also, type “clutch problems honda city” on Google and see what you get.

Isn’t it surprising that Mr. Chakravarty has not bothered to call me. After all, it is his responsibility that Honda car customers are satisfied. If talking to dissatisfied customers is a waste of time for him then I don’t know what his primary responsibility is. You know the Japanese say that if any person or any activity is not adding value to the customer, you should eliminate that person and stop that activity. It is possible that the junior engineer who is handling this issue is thinking of the trees rather than the forest. When you find a customer is making so much effort as I have made, if I was in Mr. Chakravarty’s position, I would have not called but visited the customer and resolved the complaint. He should start thinking of a complaint as a blessing in disguise. Mr. Chakravarty should know that he cannot do his job properly till customers complaint.

I would also suggest that the primary responsibility of the president / CEO of the company is to ensure that its customers are satisfied. Everything else comes later. Now I can understand that Honda guys do not want to visit me because I am a problem customer and maybe I am trying to cheat Honda. But what about Dr. Gupta. At least, Honda executives should resolve his complaint and if necessary meet him. Just denying there is a problem will not make the probl;em go away.

Now taking my past experience into consideration, Honda executives are going to ignore thinking “what kind of customers we get.” I hope they realize that whatever kind of customers we may be, we are paying the food on their table.

Avinash Narula

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Comments

I am totally agreed with this. I am Vice president of Solar power company and having a same problem with Honda city. in fact i have bought a second hand car from the Honda by paying 60 thousand more from the outside market to insure about the transparency with car condition and get proper support. But just within one month clutch got fail and you will not believe but no body had responded as their problem. you know the answer was this is happen because you would have driven you car with clutched pressed. hahahah bloody they don’t know that i had VW in Germany for three years and than Benz. I wrote to their senior also on the email id given from one to one Honda but no reply. i was really surprise, even in my company even a small customer of 20k inr is no satisfied i personally take this matter and solve with full of satisfaction. Any way it seems this is waste of time to deal with Honda we just need to care full while selection next car.

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we purchase 2 honda city model gxi in the month of june 2008
both car tyres goodyear/ mrf make giving abnormal problems due their quality & due to shock absorbers of the vechicle not functioning . honda dealer not cooperating

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we are getting the vechicle seviced periodically at honda dealer m/s ace honda. but still moving from pillar to post for solution.

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i got my new honda city just a weak ago.the stering got jam
while driving by the god grace iwas not at high speed that time.just imagin your driving on the speed of 100km/hr and your car stering jam suddenly what will happen .
i got it from peeragarhi ring road honda,
atul k jain
+919811078215

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Honda city clutch problem for me too….I own Honda City Gxi 2005 model. The acceleration is not smooth, its like it steps up while accelerating and the mileage got dropped drastically… When I asked the Honda service center the advisor was teaching me not to drive with half clutch and all those bull shit…and I have to do the clutch change which will cost me around 12K. Please let me know if you have any solutions for this so that I can get my car in a perfect condition.

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Hi,
Honda City has done 33K and the clutch is out as per the experts at the Honda Service centre.
I am pretty shocked that the car has let me down miserably and all my faith in Honda engineering has been wiped out. May I know if Honda is taking any measures to correct this mess?
Hopefully others will not fall prey to the shoddy Honda Engineering….
rgds
A R

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CITY HONDA ZXI GXI ANVERSERY MODEL JUNE, 2008.
BEFORE 5000kms.
1.LH front tyre worn out.
2.seat belts{not going back after releasing}.HONDA replaced but same problem with new also.
3.CD players color fadded out.{HONDA changed the pannel}
4.horn botton’s color fadded out.
At 13000kms.
1.LH rear tyre worn out{HONDA replaced the tyre}
AT 23000kms.
1.LH rear tyre again worn out{honda again replaced the tyre}
At 27000kms.
1.twO TYRES WORN OUT{honda replaced one and second I bought ffrom honda at same time}
Problems of my car is as it is.

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i purchased my honda city car from raipur dealer shubh honda,karan city automobile pvt.ltd. in apr 2007.but my car body is automaticaly damage in arround speedly.pls note my complaint & take action earlier.

satish jain

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This is great stuff, mate! This is very profound. Thanks for sharing.

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I bought one Honda City VMT in February 2010. Within a few days, I realized that, there is a noise coming out of the drive side door speaker. I contacted the dealer Pearl Hinda – Gurgaon. They tried fixing the problem but couldn’t. Then I spent one complete day to analyse the problem along with the Pearl Honda experts but failed. In the third attempt, same team tried to do it but couldn’t. In between I placed the complaint to Honda one 2 one twice to draw the attention of HSCIL service team directly. However, they have been ignoring my request and so far nobody has attended the complaint. During my last visit (in April-2011) of the dealership for the regular servicing, I raised the complaint again, they tried to fix it again, but again failed. I again called Honda one 2 one and specially mentioned that dealer tried their level best to fix the problem but couldn’t. So, I want to show it to the manufacturer but got no positive response.

If this kind of poor response Honda gives to their NCR customers, then just imagine what would happen to the customer who are located in tier 3 ~ 4 cities.

If anyone can suggest me how to mobilise HSCIL team to get the problem fixed, would be of great help. And also, pls check the sound quality of your car’s music system too.

Thanks,
Prabhakar Dutta

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Avinash Narula Reply:

Prabhakar hi!

It is very difficult to mobilise Honda people. Their Honda one 2 one service is just useless. I still suggest that you write a letter to their President. You may get some response.

thanks

avinash

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my honda 2007 city anniversary zx hard clutch like tata indigo and hard gear shift and hard power steering and car pick have drooped drastically also accelerates like swing i.t jerking wat to do ???????????//@gwalior

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